How Restaurant Order Management Can Improve Kitchen Efficiency

Have you ever walked into a restaurant and noticed the chaos in the kitchen? The chefs running around, orders piling up on counters, and food taking longer than expected to arrive at your table. It’s frustrating for customers and overwhelming for staff. But what if there was a solution? Restaurant order management systems are gaining popularity as an efficient way to streamline kitchen operations, improve accuracy, reduce wait times, and ultimately enhance the dining experience for customers. In this blog post, we’ll explore how using a modern restaurant order management system can help restaurants achieve improved kitchen efficiency and drive their business forward! 


Order management is one of the most important, and often overlooked, aspects of restaurant operations. A good restaurant order management system can help to improve restaurant management by streamlining the ordering and delivery process, reducing potential errors, and improving communication between front-of-house and back-of-house staff. 

In an ideal world, orders would flow seamlessly from customers to servers to cooks without any delays or hiccups. Unfortunately, in the real world, things are often much more complicated. Orders can get lost or misinterpreted, items can be forgotten or left off of tickets, and cooks can get backed up if they’re constantly having to stop what they’re doing to check for new tickets. 

A good restaurant order management system can help to alleviate some of these issues by providing a central place for all orders to be entered and tracked. This way, servers can easily input customer orders and send them directly to the kitchen, where cooks can view them on a screen and start preparing them right away. Having all orders in one place also makes it easy to spot any potential mistakes or omissions so that they can be quickly corrected. 

Investing in a quality order management system is an important step towards improving kitchen efficiency and overall restaurant operations. By streamlining the ordering process and making it easier for everyone involved to do their job, you can help to keep your kitchen running like a well-oiled machine, and improve the overall restaurant management. 

What is Restaurant Order Management? 

In any restaurant business, the kitchen is the heart of the operation. Every order that comes in must be prepared and cooked to perfection before it can be served to the customer. That’s a lot of pressure for any chef! 

Restaurant management systems help take some of that pressure off by giving chefs and cooks a clear overview of what needs to be done and when. These systems can track every step of an order, from when it’s first placed to when it’s ready to be served. This gives kitchen staff a clear

idea of what needs to be done and when, so they can work more efficiently and avoid costly mistakes. 

Restaurant management systems also help managers see where bottlenecks are forming in the kitchen, so they can make changes to the way orders are processed. This can help improve overall efficiency and prevent small issues from snowballing into big problems. 

If you’re looking to streamline your restaurant business’ operations, then investing in a good restaurant management system is a smart move. It will take some time for your staff to get used to using it, but once they do, you’ll see a marked improvement in your kitchen’s efficiency – and that will mean happier customers and more profits for your business. 

Benefits of Restaurant Order Management 

As the world increasingly moves towards online ordering for their restaurant business, it’s more important than ever for restaurateurs to have a streamlined system for managing orders. An effective restaurant order management system can help improve kitchen efficiency and overall operations. Here are some of the benefits of having an order management system in place:

1. Increased Accuracy 

With an online ordering system, customers input their own orders, which reduces the chances of human error. This can lead to fewer mistakes in the kitchen and happier customers.

2. Improved Efficiency 

A good order management system can help streamline your kitchen operations. By automating various tasks and Having all the information you need in one place, you can greatly improve your kitchen’s efficiency. This can lead to shorter wait times for customers and increased profits for your business, ultimately making restaurant management much more fruitful.

3. Better Customer service 

An effective restaurant order management system can help you provide better customer service. Customers can track their orders online and receive updates if there are any changes or delays. This transparency can help build trust with your customers and keep them coming back. 

Types of Restaurant Order Management System 

There are a few different types of order management systems. The first type is a system that is integrated with the POS system. This type of system takes orders from the POS system and sends them directly to the kitchen printers. This type of system is the most efficient because it eliminates the need for someone to manually enter the orders into the system. The second type

of restaurant order management system is a stand-alone system. This type of system requires someone to manually enter the orders into the system, but it gives the restaurant business more flexibility in terms of how they want to manage their orders. The third type of order management system is an online ordering system. This type of system allows customers to place their orders online and then pick them up at the restaurant business. This type of system is becoming increasingly popular as more and more people are using their smartphones and tablets to order food. 

How to Implement an Order Management System 

Assuming you already have a POS system in place, here are five steps to take to implement an effective order management system:

1. Assign Responsibility 

The first step is to assign responsibility for ensuring that orders are properly managed. This can be delegated to a specific employee or team, depending on the size of your operation.

2. Set Up Order Zones 

Next, set up zones for orders based on their cooking time and/or complexity. This will help ensure that orders are sent to the kitchen in the proper sequence and that they’re cooked promptly.

3. Set Up a Communication System 

It’s important to have a clear communication system in place so that everyone knows when an order is placed, when it’s been started, and when it’s ready to be served. This can be done via an ordering screen in the kitchen, printed tickets, or verbal communication between the front and back of the house.

4. Train Your Staff 

Ensure that all staff members are properly trained on how to use the new system. They should know how to enter orders correctly and how to check for any errors before sending them to the kitchen.

5. Monitor & Optimise Regularly 

Finally, monitor your new system regularly and make adjustments as needed to optimise its efficiency. 

Best Practices for Maximising Efficiency with Order Management Systems 

In order to maximise efficiency with your order management system, there are a few best practices you can follow. First and foremost, make sure that all of your staff members are properly trained on how to use the system. This may seem like a no-brainer, but it’s important that everyone is on the same page when it comes to inputting orders and accessing information.

Additionally, take advantage of features like order tracking and notifications to keep an eye on progress and stay up-to-date on changes. If your system offers reporting capabilities, use these to track order patterns and pinpoint areas of opportunity. Finally, be sure to continuously communicate with your team so that everyone is aware of changes or updates that could impact workflow. By following these best practices, you can ensure that your restaurant order management system is working efficiently and effectively. 

Pre-integrated solutions and customization options 

When it comes to restaurant order management, there are two different approaches that you can take – pre-integrated solutions and customisation options. Both of these approaches have their own set of benefits and drawbacks that you need to consider before making a decision. 

Pre-integrated solutions are those that come with all the necessary features and functions already included. This can be a good option if you want a turnkey solution that is quick and easy to implement. However, it is important to note that these solutions may not be as flexible or customizable as other options. 

Customization options, on the other hand, allow you to tailor the software to your specific needs. This can be a good choice if you want more control over how the software works. However, it is important to keep in mind that this option may require more time and effort to set up and customise. 


We hope that this article has opened your eyes to the advantages of using an efficient restaurant order management system. From reducing manual errors in the kitchen, to streamlining and tracking customer orders, making use of a modern RMS can help any restaurant business cast off outdated practices and boost the overall efficiency of its kitchen staff. Take the time to research what order management systems are available, from online-ordering platforms through cloud-based solutions; with careful consideration you’ll find one perfect for your individual needs.